Client “Don’t” List

Here, courtesy of Gerry Beyer via Rob Robertson/Solosez, is a list of things not to do with clients. Don’t discount fees. Don’t let clients leave without an engagement letter. Don’t waste money on ineffective marketing. Don’t over-complicate things…. Read More

Three Years In: Dealing With Potential Clients on the Internet

I get a lot of strange emails and phone calls from people who find me on the Internet. A woman wrote me the other day looking for help with all sorts of different legal problems – from personal… Read More

My Second Opinion: You Are Ugly, Too

I no longer offer “free phone consultations” on my website. Yes, I am still glad to talk with people about their case when they call – briefly — and, no, I do not charge them for this time…. Read More

Get Out of My Office: A Hypothetical Interview With a Potential Client

A woman and her son come into the office for a consultation. At the end of the hour, the woman turns to me and tells me that they have also met with a number of other criminal defense… Read More

On Ethical Issues Raised by “Letter Lawyers”

Mark Bennett refers to them as “letter lawyers”; they are the lawyers who, with the hopes of securing new clients, send out advertising materials to the people whose names and addresses have been listed on public arrest records…. Read More

The Mad Men of Legal Advertising

H/T Bitter Lawyer

DUI Lawyers ISO Telemarketers

It is an out-of-state phone number so I am suspicious even before I answer the phone.  A guy with a deep, serious voice is on the other end.  He has lots of DUI clients looking for a lawyer. … Read More

Brian Tannebaum: On the Ethics of On-Line Marketing

From My Law License:  The video speaks for itself.   ROI 2011: Brian Tannebaum – Ethics and Online Marketing from Radius of Influence on Vimeo.

Telling Your Wife You Have Been Sued For Defamation

My wife heard a lot of terrible and heart-wrenching stories while interviewing Iraqi victims of the Abu Ghraib torture. She was always completely spent whenever she got back from one of her trips to the Middle East, and… Read More

When Your Business Card Is More Memorable Than You Are

I am pretty good with faces and with names.  I have always been impressed — almost flattered — by people who remembered my name after a single meeting, and at one point early in my career, I decided… Read More